Support

Get help with the Kovar app

Contact Us

We typically respond within 24–48 hours

adrianpmcgee@gmail.com

Frequently Asked Questions

Where is my child's data stored?

On your device, and — if you're signed in to iCloud — in your own private iCloud account via Apple's CloudKit. We never see or store it. See our Privacy Policy for details.

How do I switch between Grown-up Mode and Kid Mode?

Kid Mode is one tap away for your child. Returning to Grown-up Mode is gated by Face ID or your device passcode, so health records and private photos stay protected.

My entries aren't syncing between devices.

Make sure both devices are signed in to the same Apple ID and have iCloud Drive enabled in Settings. Sync runs over your iCloud account, so a stable connection helps. If it persists, toggle iCloud off and on for Kovar, then reopen the app.

How do I turn condition modules on or off?

Modules (flush/stoma, bladder, diet, mood, school, and more) are per child. Set them during onboarding or later in Settings → Edit profile, so the app only shows what your family needs.

How do I prepare a report for clinic?

Use the weekly report for a quick shareable record, or the Appointments tab's "Prepare for clinic" to generate a combined PDF you can print or share.

How do I delete my data?

Delete any entry or photo in the app, or remove everything via Settings → your name → iCloud → Manage Storage → Kovar, or by deleting the app. Because we hold none of your data, there's nothing to request from us.

Is Kovar medical advice?

No. Kovar only records and shares information you enter from your own care team. It never diagnoses or suggests medicines or doses. Always follow your clinician's guidance.